BRISTOL SOCCERWORLD CUSTOMER PRIVACY NOTICE
This privacy notice tells you what to expect us to do with your personal information.
Contact details
Email
bristolsoccerworld@mail.com
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
We collect the following information through our use of Google Analytics: Your IP address (which is anonymised before being stored) Information about how you use our website, such as which pages you visit, how long you spend on each page, and which links you click on Your device type, browser type, operating system, and screen resolution Information about how you found our website, such as whether you arrived via a search engine, a link from another website, or by typing our web address directly The date and time of your visit Your approximate geographic location (based on your IP address, but only at a city or region level) This information is collected automatically through cookies and similar tracking technologies. We use this data to understand how visitors interact with our website, to improve our content and user experience, and to monitor the performance of our site. The information does not identify you personally and is only used in aggregate form for analytical purposes.
We collect or use the following information to comply with legal requirements:
We collect and use personal information to comply with our legal obligations under UK data protection law (UK GDPR and the Data Protection Act 2018). This includes: Obtaining and managing user consent for the use of cookies and other tracking technologies, as required by the Privacy and Electronic Communications Regulations (PECR) and Google\'s EU User Consent Policy. Providing users with the information required by law about how we process their personal data, including through this privacy notice. Keeping records of the consents users have given us for processing their personal data. Managing and responding to any requests users make to exercise their data protection rights, such as requests for access to, or deletion of, their personal data. Ensuring compliance with data protection regulations and guidance from the Information Commissioner\'s Office (ICO).
We collect or use the following personal information for dealing with queries, complaints or claims:
We do not currently collect personal information for queries, complaints, or claims, as our site has no contact forms or comments.
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
- Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
- Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
- Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
- Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
- Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- The legitimate interest we are pursuing is our commercial interest in understanding how visitors use our website so that we can improve the content and user experience. This is also in the legitimate interest of our visitors, as it helps us provide a more relevant and engaging service. Using Google Analytics is necessary to achieve this interest, as it is the most effective way to collect aggregated data on website usage, such as visitor numbers, popular pages, and typical user journeys. This information is essential for making informed decisions about our content and site structure. We use this data in a targeted and proportionate way. We have carefully balanced our interests against the privacy rights of our visitors. The data collected through Google Analytics is anonymised before being stored and is used only to provide aggregated, statistical reports. It does not identify any individual personally, and visitors are informed about this processing through our privacy notice. We believe this use of data has a minimal impact on their privacy and is something they would reasonably expect from a website that is looking to improve its services.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for legal requirements are:
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- Our legitimate interest in this context is to operate our website and business effectively and in accordance with professional standards. This includes being able to acknowledge and respond to any queries, complaints, or claims that users might raise in a timely and appropriate manner. Processing the personal information provided by a user (such as their name and email address) is necessary for us to identify the individual, understand the nature of their query or complaint, investigate the matter, and communicate the outcome back to them. We have balanced this interest against the rights and freedoms of the individuals involved. The data we would process for this purpose is limited to what is necessary to handle the communication. We would only use the data for the specific purpose of managing and resolving the query, complaint, or claim, and this is something a user would reasonably expect when they contact a website or business about an issue.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Where we get personal information from
Directly from you
How long we keep information
We do not store personal information on our own systems. Personal information collected through Google Analytics is stored on Google's servers.
Google Analytics data is retained for a period of 26 months from the date of collection. After this period, the data is automatically deleted by Google. You can find more information about Google's data retention practices in Google's privacy policy.
For information collected through Google AdSense, Google retains data for advertising purposes in accordance with their privacy policy. Google's retention periods are set out in their documentation.
If we receive any direct communications from you (such as via email), we will keep this information only for as long as necessary to respond to your query or resolve your complaint, and we will delete it when it is no longer needed.
Who we share information with
Data processors
Google
This data processor does the following activities for us: Google (for Google Analytics and Google AdSense) To understand how visitors use our site, improve our content, and deliver relevant advertising to help keep our site free.
Sharing information outside the UK
Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.
Organisation name: Google
Category of recipient: Data Processor (or Organisation providing analytics and advertising services)
Country the personal information is sent to: United States
How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge)
Information about Google and advertising
We use Google AdSense to display advertisements on our website. Google, as a third-party vendor, uses cookies to serve ads based on a user's prior visits to our website.
Google's use of advertising cookies enables it and its partners to serve ads to our users based on their visit to our site and/or other sites on the internet.
Users may opt out of personalised advertising by visiting Google's Ad Settings at https://www.google.com/settings/ads. Alternatively, users can opt out of a third-party vendor's use of cookies for personalised advertising by visiting www.aboutads.info.
For more information about how Google processes your personal data, please see Google's Privacy Policy at https://policies.google.com/privacy.
How to complain
If you have any concerns about our use of your personal information, you can make a data protection complaint to us:
Email: privacy@bristol-soccerworld.com
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
